Feeds:
Posts
Comments

Archive for the ‘communications’ Category

Tornados are top of mind in Ontario these days after one ripped through Goderich this week and the threat of severe storms earlier tonight. This fact was evident for a few hours on Twitter. #tornadowatch, Southern Ontario and Weather Network, where I work, all trended in the Canadian top nine.

Ontarians, including a couple talented people at The Weather Network, live tweeted about the storm so that I could virtually see it moving east across the south part of the province while also reading about conditions elsewhere in Ontario.

As I said in a note to the writer, “I think you set some kind of national or international weather live tweeting record.” And more importantly, people got the news they needed about the storm’s severity.

TV and web can’t match this pace. Sure their reach is far greater with millions more people tuning into our on-air broadcast and web site. But if you wanted to know what was happening every few seconds in different areas, these live streams provided nice little chunks of easy to digest news. Which greatly complimented information on our other platforms including Facebook. As evident by the tweets referring to our TV reports and web radar models.

It’s common for Canadians to need their weather news. Tonight’s weather reinforced this fact while also highlighting Twitter’s information sharing strength.

Not as strong as the thunder and lightning, high winds and violent rain just experienced, but impressive all the same.

Read Full Post »

It’s been a hot summer up at the cottage in the near north of Ontario and the lake is warmer than usual.

I love the combination of new and old here. We have Wi-Fi and an outdoor shower under the trees, a very modern kitchen and fire pit on the rocks by the water. In this home surrounded by forest by a lake, renovated rustic meets 21st century technology…. and 20th century technology in the form of a VHF radio.

The marine transceiver, which we never turn off, is the most immediate way to broadcast to everyone on water and land up here. We get updates from the lake association and can talk to other cottagers and boaters, although anyone with a radio can listen in. It’s like an old party phone line except you don’t need to pick up the receiver to hear what’s said.

I suppose this older communications device has similarities to Facebook, Google+ and other emerging media: it connects us to individuals and communities. Perhaps it’s closest to Twitter, though, since we primarily have short conversations about things that need to be done soon and about news that matters.

Such as the today’s weather forecast, which predicted that this morning’s rain will make way for sun.

Hope the sun’s shining and the water’s nice for you as well.

Read Full Post »

I’ve recently completed the fiscal year 2012 corporate communications plan for The Weather Network / MétéoMédia where I work. With help from my team, we’re working to increasingly participate in weather-related conversations, online and off. This may seem like an easy task given that Canadians love talking about the weather and TWN/MM are popular brands.

However, the task of managing our social media presence, working with the news media and generally keeping our fans happy is challenging. So how do I stay ahead?

I work with a great team that is integrated across research, social, PR, customer relations and marketing. The researchers help benchmark and confirm success and customer relations respond to and manage external feedback. I highlight the research and customer relations functions since it’s rare that they work this closely with communications. Their proximity, CR reports into me and I’m part of the marketing team that includes research, gives me access to data, insights and feedback that helps build and sustain strategies.

Success looks a lot different these days in light of changing media which have altered how marketing works. Good thing I work with a team that’s immersed in the mix and understands how to demonstrate success.

Read Full Post »

We just soft-launched our brand new set and HD signal earlier this week. It’s currently available to MTS subscribers in Manitoba and will roll out later this month, and year, in other Canadian markets. We’ll promote the rollout later this month.

Until then, check out the following videos made by our talented and creative programmer and production teams.

Read Full Post »

It’s hard to blog when you’ve started a new job. Actually, consistent blogging is challenging, period. But enough excuses.

The Weather Network (MétéoMédia in Québec), where I started last month, has done something smart with its marketing communications department. It has linked PR, marketing, research and social together to engage and inform the millions of people who connect with this popular brand.

Canadians like talking about the rain, snow and temperatures, as you’ll see in our very active Facebook communities here and here. People also like our:

And then there`s our regional and national television broadcasts, examples of mainstream media`s continued dominance over digital. Social media is increasingly important but TV still attracts much of our attention and delivers big impressions, unique users, referrals, activation and growth. The metrics are clear and the opportunity is great to do interesting work at this media company.

As my learning curve levels out, I plan to post here more frequently.

Read Full Post »

Does text colour matter? Specifically, online, is black print on a white page easier to read than white print on a black page? Yes it is because it’s easier on your eyes. We’re also accustomed to this colour scheme based on all the newspapers and books we’ve read.

I’ve always believed black-on-white is better and a quick search found general agreement.  Apparently the white-on-black colour scheme, or inverted text, decreases readership by 50%.

So if you think your website or blog should have a black or dark background because it will be cool and stand out; think again. And if your site currently uses an inverted text colour scheme, ask your community what they think.

Read Full Post »

I’m one of the more than 14.7 million Canadians reading newspapers. Many of whom likely didn’t know that the newspaper industry is thriving.

Prior to seeing this Toronto Star story about this surprisingly robust medium, I thought I might be out of touch and wasting time on broadsheets visa vis digital information sources. You see, I enjoy the feel of daily papers and I think there’s a physiological advantage to reading hard copy. I process the offline info differently; I might even retain it better.

That said, I of course get most of my news digitally and have learned to efficiently (mostly) embrace the rich, fragmented, hyperlinked reality of social media. There are, after all, many credible, purely digital news sources, some of them led by talented ex-journalists, who will ensure that online media continues to grow.

However, old media will also continue to thrive because newspapers have far more trained journalists skilled at researching and writing interesting stories. These writers and their papers are trusted. Also, many of these old media companies are effectively embracing the new. The result: even if people aren’t reading offline, they’re paying attention online.

At least that’s what I read on a website.

Read Full Post »

After reading the survey results in this year’s Edelman Trust Barometer, in addition to  media coverage, I wonder if the survey confirms that mixed messages dilute trust. In the US, where trust is down across the board according to the survey, the well-coordinated messages from the Republicans, Tea Party and conservative pundits contradict everything stated by the Obama administration and his supporters in the media.

For instance, the arguments for creating an affordable healthcare system for all were rejected by people who don’t want their tax dollars to pay for someone else’s well-being. Canada’s  public healthcare system was also falsely presented as irreparably broken and used as a negative example of exactly what Americans want to avoid.

So did this contentious debate in addition to other partisan messages make it harder for Americans to trust anyone? Maybe.

And what about China? Trust in government increased from 74% to 88%. As far as I know, this emerging world leader’s state-controlled media helps the government deliver consistent messages. There aren’t as many mixed political statements, I imagine.

So why is trust in Russia so low at 39% this year versus  38% in 2010? After all, the Russian government also controls the media for the most part. Perhaps it has to do with Vladimir Putin’s self-appointed role as Prime Minister which dilutes President Dmitry Medvedev’s authority. Maybe Russians aren’t sure who’s in charge or maybe they don’t trust a political system that allows self-appointments.

As any communications pro will tell you, message consistency is key. Keep it simple and ensure you understand the needs of your clients, customers, etc. before you say and do anything.

Honest transparency and credibility also help.  But apparently even consistent messaging can overcome the lack of these two things, at least when it comes to governments.

Read Full Post »

I may not agree with everything said in the video below but my corporate communications advice would be to let him speak.  Why? It makes more sense to limit the focus of the story on the guy with the megaphone instead of focusing the story on the brand that tried to silence freedom of speech.

Read Full Post »

I read a smart post by Dave Fleet about “Why Paying Bloggers For Posts Changes the Game.”  He basically says that paying for the post turns it into paid media, also known as advertising. And if the media, or coverage, is paid for then perhaps the advertiser influences the content.

This paid content emerges as something different from what we see in mainstream media. Newspapers and broadcasters typically aren’t paid by brands to cover anything. Journalists share the facts and editorialize based on research that’s ideally not influenced directly by payment from advertisers.

However, as I stated in another post here, “Some might argue that print and broadcast media outlets are indeed influenced by advertisers, especially these days due to declining revenue.” It’s hard to imagine that mainstream media doesn’t at times treat big brands buying millions of ads more favourably.

Jumping to the comments section of Dave’s post, one commenter asks, “Isn’t the mere acceptance of so many ‘freebies’/products/trips/event tickets/ etc., etc., tantamount to accepting cash?” She refers to PRs sending products to reporters for them to review. I don’t think it’s the same as accepting cash because the journalist is obliged to provide an honest and fair review after getting the so-called freebie. They can’t write about it if they don’t experience it first.

Another POV comes from Jen Maier who runs the UrbanMoms blog network. She argues here that networks should operate like mainstream media and pay bloggers for their writing. The advertisers and sponsors pay to be part of this influential network (one million plus views per month) for the same reason an advertiser appears in the Globe and Mail: the brand wants to be seen and appreciated by its many readers.

Perhaps comparing a vast blog network to a standalone blog is like comparing apples to oranges since the writer in the blog network isn’t paid directly by the advertiser.

So what does this mean for PR and earned media? Fewer bloggers to pitch based solely on the merit of the story, for one thing. It also means that the lines are blurring between paid and earned media, between church and state. There’s a finer line now between editorial and advertising that needs consideration by all parties: bloggers, brands, agencies.

So as always, PR pros need to know whom they’re pitching. They also need to understand the shifting nuances of earned vs. paid media.

Read Full Post »

Older Posts »

Follow

Get every new post delivered to your Inbox.